Ly Outdoor Camp

Terms of sale and delivery

Here you will find useful information about using online booking. You can read about, among other things, how to receive a receipt for a purchase, right of withdrawal and refund, and how we process your information.

Payment

All prices in Ly Outdoor Camp's online booking system are stated in Danish kroner - including VAT and taxes unless otherwise stated. Payment is made using one of the accepted payment methods for online booking. A fee is charged according to applicable rules from the payment provider. The amount is deducted from your account when you have booked and paid. For cabins and glamping, 50% of the total price is paid upon booking and 50% 30 days before arrival. For all pitches, 100% is paid in advance upon booking. For larger groups and permanent residents, individual payment terms can be agreed upon. Payment for administrative bookings follows the above rules, however the customer will have 5 business days to complete the payment based on the invoice sent. Conditions regarding cancellation and refund follow in later sections.

Information about online shopping

You can safely shop online through our online booking system. As a consumer, you are basically protected against any misuse of your credit card online. Therefore, there is no deductible for misuse of your payment card via the internet. You can read more about how to shop safely online at betaling.dk, fdih.dk and forbrug.dk.

Booking and delivery

When booking and paying for a cabin, a glamping tent, a place for your own tent, or a place for your own caravan, van or motorhome, you will receive a booking confirmation from Ly Outdoor Camp, which contains the details of your purchase. The contract can be printed from the website after booking and is also sent to you by email to the email address provided. Delivery of the ordered product takes place upon arrival at Ly Outdoor Camp on the day of arrival - and ends upon departure on the day of departure. Both of these times are stated in the above-mentioned booking confirmation. Unused days will not be refunded once you have started your holiday. We strive to provide what you as a guest want, but reserve the right to change any booking made for a specific pitch/cabin to a pitch/cabin of a similar standard, without the booking being considered invalid.

Hiring of cabins and glamping tents

The maximum number of people allowed in the cabin/glamping tent is the number stated on the website and in the booking system. This is due to fire regulations. Final cleaning is a mandatory additional purchase. Cabins and glamping tents must be left tidy and facilities in working order. Tableware must be cleaned, dried and put away. If tableware is not washed or put away, we reserve the right to charge a fee corresponding to the additional time required to clean. Duvets and pillows may not be used without bed linen, you must either bring your own or rent it from reception. The tenant is responsible for any damage that occurs to the cabin/glamping tent, the furnishings or the service during the stay and will be charged an amount equal to the cost of repairing the damage. All cabins and tents are non-smoking.

Right of cancellation and refund

You have the option to cancel your booking under the following conditions:

• If cancelled more than 30 days before the arrival date, the amount paid minus a 25 percent administration fee will be refunded.
• If cancelled later than 30 days before the arrival date, there is no refund.

Our cancellation conditions apply, regardless of whether the cancellation is due to personal circumstances or force majeure (strike, lockout, epidemic/pandemic or other circumstances that are considered force majeure under Danish law).

Cancellation insurance

We do not offer cancellation insurance, but we recommend that you take it out privately. Typically, you can get it from your own insurance company or from specific travel insurance companies.

Right of withdrawal

We would like to point out that a booking is not covered by the Consumer Agreement Act's rules on the right of withdrawal. The sale of accommodation (cabins, summer houses, camping, etc.) is covered by a special exception in the Consumer Agreement Act's section 18, subsection 2, no. 12. The booking made is therefore not covered by a 14-day right of withdrawal. The reason is that re-letting a reserved cabin/apartment/site that is cancelled just a few days before arrival will often not be possible.

Registration of information

Ly Outdoor Camp registers your name, address, e-mail and other information provided in connection with the purchase in its customer database. The information is not passed on, but Ly Outdoor Camp retains the registration for five years. Ly Outdoor Camp uses server-side cookies and a secure connection to ensure the security of the information you provide on the site. When paying by credit card, the registration takes place via a secure server, where the information is encrypted before being sent over the internet. Ly Outdoor Camp makes reservations for price errors in online booking. In the event of an error, the prices stated on the website are always valid.

Complaint handling

If for some reason you do not receive confirmation of your purchase and you have not received an error message from the system, please contact us as soon as possible. Complaints about the booking process, the booking itself or the product (stay) must be made within a reasonable time after you have discovered the error or should have discovered the error by normal review of your contract. You can complain in writing or orally. One year after receipt of the goods (stay), the right to complain ceases in accordance with Section 83, subsection 1 of the Danish Sales Act, unless otherwise agreed. When Ly Outdoor Camp receives your complaint, the complaint will be processed as soon as possible.

Complaint to an external body

If you wish to have your complaint submitted to an external body, you can contact the "Center for Complaints Resolution". If you do not find a satisfactory solution to your complaint in dialogue with the campsite or at the Center for Complaints Resolution, you can complain to the Consumer Complaints Board. The Consumer Complaints Board will make a legal decision in the case. Before submitting your complaint to the campsite – or during the complaint process itself – you are always welcome to send your complaint to DK-CAMP via this complaint form: https://www.dk-camp.dk/klageformular/

Company information

Ly Outdoor Camp Vejlsøvej 7 8600 Silkeborg 86822201 info@lyoutdoorcamp.dk